🎫 OEM Dealer Support

AI Support Ticketing System for OEM Dealer Networks

Custom AI-powered helpdesk for automotive, tractor, and equipment OEMs — dealers raise tickets via WhatsApp, AI classifies and routes to the right product specialist, SLA tracking ensures timely resolution. Fixed-price from ₹8L. Source code ownership.

Get Quote — Free → Full DMS →

OEM Support — Live Queue

TKT-4821High
Engine vibration 2000–3000 RPM — Compact 35HP
Greenfields Tractors, Ludhiana · 2 hrs ago
🤖 AI: Matches Service Bulletin SB-2024-44
TKT-4820Medium
Warranty claim WC-0318 — clutch assembly
Sunrise Motors, UP · 4 hrs ago
🤖 AI: Within warranty period, auto-approved
TKT-4819Low
Parts availability — Air filter AF-35D
City Motors, Jaipur · 6 hrs ago
🤖 AI: Stock 24 units, ETA today 5PM
8–12
Week Delivery
₹8L+
Fixed-Price From
WhatsApp
Ticket Creation
100%
Source Code Owned
Features
AI Support Ticketing — What's Included
📲

WhatsApp Ticket Creation

Dealers message or send photos to the OEM's support WhatsApp number — ticket created automatically, no portal login needed.

  • WhatsApp message → auto-ticket creation
  • Photo / video attachment support
  • VIN / chassis number auto-extraction
  • Symptom description parsing
  • Ticket confirmation sent back via WhatsApp
  • Status updates pushed to dealer's WhatsApp
🤖

AI Classification & Routing

AI reads the ticket and classifies by vehicle model, issue category, and urgency — routes to the right specialist automatically.

  • Issue category classification (technical, warranty, parts)
  • Vehicle model and variant identification
  • Urgency score (safety issue → high priority)
  • Skill-based routing to product specialist
  • Service bulletin match suggestion
  • Duplicate ticket detection and merge
📚

OEM Knowledge Base

Technical bulletins, service procedures, and past resolved tickets in a searchable AI knowledge base — specialists resolve faster, dealers self-serve for common issues.

  • Import existing service bulletins (PDF/Word)
  • AI-indexed searchable knowledge base
  • Suggested resolution on ticket creation
  • Dealer-facing self-service portal (FAQ)
  • Knowledge base article auto-creation from resolved tickets
  • Multi-model and variant filtering
⏱️

SLA Tracking & Escalation

Every ticket has an SLA clock based on priority. Breaches trigger automatic escalation to the next level, ensuring no ticket goes unanswered.

  • Priority-based SLA timers (High 4hr / Med 24hr / Low 72hr)
  • Escalation rules by tier (L1 → L2 → Manager)
  • SLA breach WhatsApp alert to manager
  • SLA compliance dashboard per specialist and team
  • Holiday / shift hours calendar
  • Dealer-visible resolution ETA
🔗

Warranty & EPC Integration

Tickets linked to warranty claims and EPC parts — technician sees the vehicle's warranty status and the correct part diagrams without switching systems.

  • Warranty status check on ticket creation
  • Warranty claim creation from ticket (auto-fill)
  • EPC parts diagram pull-in from ticket view
  • Parts request to OEM direct from ticket
  • Service history pull from DMS
  • Recall and campaign alert if issue matches known defect
📊

OEM Support Analytics

Understand where dealer pain points are — which models generate the most tickets, which issue types take longest to resolve, which dealers need more training.

  • Ticket volume by model, issue type, region
  • Average resolution time by category
  • Recurring issue detection (field defect signals)
  • Dealer training gap identification
  • Specialist workload and performance
  • Customer satisfaction score (CSAT) per resolution
Pricing
Support Ticketing Packages
Basic Helpdesk
₹8L – ₹18L
Ticket creation, routing, SLA tracking, and basic knowledge base
  • WhatsApp ticket creation
  • Manual classification and routing
  • SLA timers and escalation
  • Basic knowledge base
  • OEM ticket volume dashboard
Get Estimate
Recommended
Full AI Helpdesk
₹18L – ₹45L
AI classification, knowledge base, warranty integration, and full analytics
  • All Basic Helpdesk features
  • AI ticket classification and routing
  • Service bulletin match suggestion
  • AI-powered knowledge base
  • Warranty claim integration
  • EPC parts diagram pull-in
  • Full OEM support analytics
  • Dealer self-service FAQ portal
Build My Helpdesk →
Enterprise
₹45L – ₹1.2Cr+
Full OEM support suite with field service mobile app and recall management
  • Field service mobile app (offline-capable)
  • Recall and service campaign management
  • Multi-brand / multi-product support
  • CTI call center integration
  • Advanced predictive defect analytics
  • OEM-to-supplier issue escalation
Contact Us
Market Context
OEM Support Ticketing Vendors — India Comparison
XPndAI vs established OEM helpdesk systems for Indian and UAE dealer networks
Company Type OEM Workflows WhatsApp Native AI Classification Source Code Starting Price
XPndAICustom Dev✓ OEM-specific✓ Built-in✓ Built-in✓ Owned₹8L fixed
Intellinet (Intelli Assist)OEM SaaS✓ OEM-specific⚡ Add-on⚡ Basic✗ LicensePer-seat/yr
FreshdeskGeneric SaaS✗ Generic✓ Add-on⚡ Add-on✗ LicensePer-seat/mo
ZendeskGeneric SaaS✗ Generic✓ Add-on✓ Built-in✗ LicensePer-seat/mo
ServiceMaxField Service⚡ Partial⚡ Partial⚡ Moderate✗ License$$$ enterprise

XPndAI builds OEM-specific helpdesk with WhatsApp-first ticket creation, warranty integration, and EPC linkage — not a generic SaaS ticketing tool configured for automotive.

FAQ
AI Support Ticketing — FAQ
Why do OEMs need a dedicated dealer support ticketing system?
Dealers face daily technical questions — vibrations, electrical faults, warranty eligibility, parts availability, service procedures. Without a structured ticketing system, these go to individual OEM contacts via phone or personal WhatsApp, are poorly tracked, often duplicated across dealers, and the OEM has no visibility into recurring issues that might signal a product defect or training gap. A dedicated OEM ticketing system centralizes all dealer support, creates an auditable history, measures resolution quality, and builds a knowledge base that reduces repeat queries over time.
Can the system detect when multiple dealers report the same issue — like a field defect?
Yes. The AI layer monitors incoming tickets for symptom clustering — when multiple dealers report the same symptom on the same model within a short period, the system raises a field defect alert to the OEM's quality team. This is the earliest possible signal for a recall or service campaign, before formal customer complaints reach the OEM. The clustering algorithm considers vehicle model, production date range, symptom text, and region to avoid false positives.
What is the difference between XPndAI helpdesk and Intellinet Intelli Assist?
Intellinet Intelli Assist is a configured SaaS product for automotive OEMs — it covers the core dealer support workflow but as a per-seat licensed system with limited customization. XPndAI builds a custom helpdesk specific to your OEM's product lineup, dealer hierarchy, SLA structure, and integration requirements — you own the source code and can modify it as your product line evolves. For OEMs with non-standard workflows, multiple product categories (tractors + implements + engines), or specific language/localization needs, custom-built is more flexible.
Does the knowledge base work for technical service bulletins (TSBs)?
Yes. TSBs, workshop manuals, and service procedure documents in PDF or Word format can be imported into the AI knowledge base. The system indexes each document so that when a new ticket describes a symptom, the AI searches the knowledge base and surfaces the relevant TSB for the assigned specialist. Over time, resolved tickets are converted into knowledge base articles, so the base grows with each resolution and common issues can be self-served by dealers without raising a ticket.
Related
Complete Your OEM Digital Stack
DMSAI Dealer Management SystemSales, service, parts, billing for dealers LeadsAI Lead Management for OEMsWhatsApp leads, AI scoring, dealer assignment EPCElectronic Parts CatalogIllustrated parts catalog with dealer ordering HubAftermarket HubFull OEM aftermarket platform overview

Ready to Build Your OEM Support Helpdesk?

Tell us about your dealer network, current support process, and ticket volume — we'll design the helpdesk and give you a fixed-price quote in 48 hours.

Get Quote — Free →

Build Your OEM Support Ticketing System

Tell us about your dealer network, support ticket volume, and current process — we'll design the helpdesk and give you a quote within 48 hours.

WhatsApp Us