You deployed a voice AI agent. But is it giving callers accurate information — or hallucinating account balances, policy terms, and payment amounts? We test before problems become complaints.
We run 100 real call scenarios against your voice AI agent and deliver a full report — hallucinations found, task completion rate, escalation failures, compliance gaps. No charge. If we find serious issues, we propose an Evaluation Sprint.
Word Error Rate benchmarked per language, accent, and background noise condition.
50+ paraphrase variants per intent. Does your agent understand what the caller actually means?
Does the agent serve correct data from your CRM/LMS — or does it hallucinate balances, dates, and amounts?
Language detection, code-switching, and dialect accuracy for India and Gulf markets.
When should the agent escalate to a human? We verify it happens at the right moment — not too early, not too late.
RBI, IRDAI, SEBI, and Dubai DFSA/TRA prohibited language and process compliance.
| Metric | Definition | Below Standard | Production-Ready |
|---|---|---|---|
| WER (Word Error Rate) | % of words transcribed incorrectly | >12% | <8% |
| Intent Recognition | % of utterances correctly classified | <85% | >93% |
| Data Accuracy | % of data claims matching CRM/source | <90% | >97% |
| Escalation Precision | % of escalations that were warranted | <80% | >92% |
| Escalation Recall | % of distressed callers correctly escalated | <85% | >95% |
| Task Completion Rate | % of calls reaching a resolved outcome | <70% | >82% |
| Latency P95 | 95th percentile response time | >2.8s | <1.8s |
| Compliance Score | % of calls with zero prohibited actions | <95% | >99% |
Find out before your callers do. Free 100-conversation audit. 48-hour report. No obligation.
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