XPndAI builds AI collections automation for Microfinance Institutions (MFIs), small NBFCs, and cooperative banks — AI voice agent for EMI reminders, AI WhatsApp collections, AI field agent support, and AI loan servicing. Built for JLG/SHG models, low-digital borrowers, Hindi/regional language support, and RBI NBFC compliance. Serving MFIs in Bihar, UP, MP, Odisha, Rajasthan. From ₹3L.
Microfinance collections face a unique set of constraints: borrowers are low-digital (feature phones, limited WhatsApp), field agents cover large geographies with high travel cost, JLG meeting-based collection models are under stress as post-COVID cash flow patterns changed, and PAR ratios have risen across the industry. AI doesn't replace your field agents — it augments them, handling the pre-visit contact, reminder automation, and post-visit follow-up so your field agents can focus their physical visits on accounts that need in-person resolution.
Unlike NBFC retail or BNPL collections (WhatsApp-first works because borrowers are smartphone users), MFI borrowers in Bihar, UP, Odisha, and MP are predominantly feature phone users with limited WhatsApp adoption. AI voice calling is the right channel:
MFI field agents are expensive and hard to replace. AI handles the automated touchpoints so agents visit the accounts that need in-person resolution — not every account.
3–5 days before EMI due: AI calls borrower in their preferred language. Reminds them of amount due, JLG meeting day/time, payment options. Friendly, respectful — not a threat call. Outcome logged: confirmed attendance, needs reminder, has problem. Same-day and overdue-day calls with escalating urgency but always RBI-compliant tone. Contact rate: 82–90% of called accounts reached.
For MFIs with a portion of smartphone-using borrowers (urban/peri-urban segments): AI WhatsApp outreach — personalised payment reminder with amount and due date, handles queries (where to pay, payment confirmation), offers payment link if digital payment enabled. Cheaper per contact than voice calling for smartphone users. Bilingual (Hindi/English). Escalates to voice for non-responsive accounts.
Branch-level PAR0, PAR1, PAR30, PAR90 updated daily from field agent reports and AI call outcomes. Centre-level performance tracking. Field agent productivity (accounts visited vs accounts in portfolio, PTP conversion rate, broken PTP rate). High-risk account flagging: accounts with multiple missed PTPs, borrowers who've avoided field agent visits, accounts in overdue escalation. Loan officer performance benchmarking.
Field agent starts their day: AI sends today's visit list, priority accounts, and AI call outcomes for accounts they'll visit. After each visit: agent messages outcome via WhatsApp (paid/PTP date/dispute). AI auto-generates daily collection report, updates PAR dashboard, and sends next-visit priority list. No mobile app required — entirely via WhatsApp. Works on ₹5,000 smartphones on 2G/3G. Saves 1–2 hours/agent/day on report writing.
Welcome call after disbursement: AI calls new borrower, confirms receipt, explains repayment schedule, answers common questions. Passbook update reminders. Renewal pre-qualification: AI identifies eligible borrowers 30 days before loan maturity, starts renewal conversation. Foreclosure processing: confirms intent, generates foreclosure statement, guides through process. Reduces LO administrative workload by 35–50%.
All AI collection communications designed RBI-compliant: no calls before 8am or after 7pm, no calls to family/employer/guarantor except within guidelines, professional and non-threatening language, DND list respected, TRAI regulations followed. Complaint handling routed to human grievance officer. Full audit trail of every AI interaction for regulatory review. DPDP Act data handling compliant.
A Bihar-based MFI (₹85Cr AUM, 28,000 borrowers, 42 loan officers, operating in Patna, Muzaffarpur, Bhagalpur, Darbhanga districts) deployed AI voice reminder calls and field agent WhatsApp reporting. 90-day results: AI voice reminder contact rate — 84% of dialled numbers reached (vs 58% for manual calling by LOs). JLG meeting attendance rate improved from 87% to 93% in AI-contacted centres. PAR1 reduced from 4.2% to 2.8%. Loan officer DPR time reduced from 65 minutes to 12 minutes per day. Branch manager MIS compilation: automated (eliminated 3 hours/week per branch manager).
For non-smartphone borrowers, AI voice calling is the primary channel. The AI calls the borrower's registered mobile number (works on any phone — feature phone, basic Android, whatever they have), conducts a natural-language conversation in their regional language (Hindi, Bhojpuri, Maithili, Odia, Bengali), and logs the outcome. No app, no WhatsApp, no internet required on the borrower's side. This is why AI voice is specifically well-suited to MFI collections in Bihar, UP, Odisha, and similar markets where smartphone penetration among borrowers is 25–50%.
XPndAI integrates with most LMS platforms used by Indian MFIs — Nucleus Software, C-Edge, Mambu, custom LMS, or even Excel-based tracking. Integration approach: nightly extract from LMS of overdue accounts (account number, borrower name, phone, outstanding amount, due date) → AI runs outreach → outcomes logged back to LMS or dashboard. For LMS with APIs, this is real-time. For Excel/manual LMS, CSV import/export workflow. We scope the integration during the first week of implementation.
Yes. RBI's Fair Practices Code and NBFC collections guidelines are built into the AI behaviour: (1) Calling hours: AI only calls between 8am–7pm; (2) Tone: professional, non-threatening, no abusive language; (3) Frequency: defined maximum call attempts per account per day/week; (4) Disclosure: AI identifies itself as an automated system calling on behalf of [MFI name]; (5) DND: DND-registered numbers are not called; (6) Data handling: borrower PII is masked in logs; (7) Escalation: complaints and disputes are immediately routed to human grievance officer. Full audit trail available for RBI inspection.
Share your portfolio size, state coverage, and current PAR1 ratio. We'll show you working AI voice calls in Hindi/regional language within 48 hours, and scope a pilot for your organisation.
XPndAI · Delhi NCR · MFI AI Specialists · Bihar · UP · MP · Odisha · Rajasthan · RBI-compliant · +91-9625368140